Availability

24 hours a day, 365 days a year AND our engineers are strategically located so that wherever you are we can reach you, fast!

The Dematic Central Helpdesk is the hub of our activites. It ensures direct access to our specialists, fast and competently coordinates the integration of sub-suppliers in troubleshooting problems.

Performance

At Dematic we also assume responsibility for system manangement tasks in critical areas such as databases or server hardware. This eliminates the need for expensive specialist personnel without endangering the reliability and perfomance of your systems.

We can provide expert round-the-clock hardware and software support with guaranteed 2-4 hour response times. 24 hour support can be accessed by phone, and in some cases the work can be completed by modem, without the need fo a site visit.

Designed for you

Dematic support contracts are designed to suit your own requirements. Although each one is unique, every one has the same aim; to ensure we minimise your downtime.

If you're keen to know more about our 24/7 support, please contact:

Sue Firmin

Tel: +44 (0) 1295 274704

e-mail: sue.firmin@dematic.com